Showing posts with label MacBook. Show all posts
Showing posts with label MacBook. Show all posts

Thursday, November 13, 2008

Software Fix for MacBook Pro Trackpad Issue "Coming Soon"

Earlier this week, a number of complaints emerged about a trackpad issue found on the new MacBook Pros.PCPro.co.uk relays one customer's experience:

"Every 50 clicks, my trackpad will stop responding for five to clicks," reports one poster. "Generally this will resolve itself given a few seconds, and is not directly dependent on number of times the trackpad is clicked while unresponsive."

The problem even drew the attention of Apple according to one blogger who received a phone call from the company specifically about the issue:

He told me that Apple is researching the clicking issue. They have no resolution of it and, of course, there's not really an official acknowledgment of it, but they are checking into it because they've heard the complaint frequently.

Just yesterday, a MacRumors reader emailed a similar complaint to Steve Jobs who responded with a short but revealing email that simply stated "Software fix coming soon."

Steve Jobs has been known to reply to emails in the past and a review of the email headers found them to be consistent with Jobs' previous emails. No exact timeframe on the fix was given, but this information should provide some reassurance to those affected that it seems to be correctable with a simple software update. 

Tuesday, October 21, 2008

Jobs responds to outrage over MacBook's missing FireWire

In one of his characteristically terse email replies, Apple chief executive Steve Jobs has reportedly told one Mac user that changes in video camera technology have reduced the need for FireWire on his company's 13-inch MacBooks.

The one-line response to a fan complaining over the lack of FireWire on the new entry level aluminum MacBooks is blunt but also points out that technology has changed since the company began including FireWire with Macs in 1999.

"Actually, all of the new HD camcorders of the past few years use USB 2," Jobs supposedly wrote in an email, a copy of which was posted to the popular Flickr image sharing website.

Jobs is likely not pleased about the current state of FireWire himself. Apple invented the standard in the late 80s as a hot pluggable replacement for SCSI, with a special emphasis on supporting media streaming with isochronous, real-time data transfers. The company then released the specification through a standards body to become IEEE 1394, where others including DEC, Texas Instruments, and Sony contributed to its development as well.

Upon returning to the beleaguered Apple in 1997, Jobs hoped to earn Apple some licensing royalties from the technology, which was quickly becoming an emerging standard not just to replace SCSI but also in video and music applications. Jobs' plan resulted in Intel offering to upgrade its USB standard to speeds approaching FireWire at a lower cost. The 'master to slave' USB 2.0 protocol was cheaper to implement than the 'smart peers' design of FireWire because USB required less intelligence in the controllers.

Somewhat ironically, Apple's 1998 iMac originated the push behind USB that allowed it to gain rapid adoption among consumers. USB 2.0 built upon that ubiquity to push into the peripheral territory that had been wholly owned by FireWire. In 2001, Apple's iPod began to popularize FireWire as an interface that was much faster for syncing the then relatively large MP3 files compared to existing players that used USB 1.0. However, by 2003, Apple started adding USB 2.0 support to target PC buyers, where FireWire ports were rare. By the end of 2005, Apple had removed FireWire sync from the iPod line as a cost savings measure.

While USB 2.0 ate into the casual peripheral market for consumer hard drives and web cams, FireWire retracted to support applications where USB 2.0 wasn't suitable. It retains clear advantages over USB 2.0 among higher performance hard drives, but in that market, FireWire is now competing against eSATA, which developed from ATA cabling. Historically, FireWire has been the way to import video from digital cameras, but as Jobs' purported email announced that is no longer always the case.

A glance at the product pages for Canon, Hitachi, JVC, Samsung and Sony as well as Amazon's top camcorder list indicates that virtually all new compact consumer HD cameras now use USB 2.0 to transferring footage directly to a computer instead of the FireWire. Some camcorders also offer the option of burning directly to DVD and a few can transfer video over a USB-to-FireWire bridge cable.

Steve Jobs Reply
A purported email reply from Apple chief executive Steve Jobs.


That reality is little comfort to those who fall outside of Apple's market for the new entry-level portables, many of whom are vocal in their opinions in Apple's support discussions as well as AppleInsider's own forums.

Support for older cameras, many of which (particularly DV tape models) depend on FireWire, is ruled out by Apple's aluminum MacBook update; so too are prosumer cameras such as Sony's HDR-FX1000, which needs the faster throughput of FireWire (called i.LINK by Sony) to deliver raw content if a card reader isn't used. To serious amateurs or professionals who prefer a smaller system, the loss of FireWire on the new entry level MacBooks is a vexing problem.

"I am a video producer and use my MacBook on site to ingest footage taken from FireWire cameras, even occasionally hooking the camera right up to the MacBook," says one Mac user with the previous generation system. "Well, it looks like there isn't a FireWire port on it anymore... how the heck am I supposed to do that? I am sure I am not the only one with this concern."

Professional musicians also use FireWire in recording equipment. Others have noted that the lack of FireWire additionally rules out Target Disk Mode for managing files or cloning systems, as USB 2.0's architecture lacks the capacity to support that feature. Apple's Migration Assistant software now alternatively supports importing files from another machine over Ethernet, from USB drives, or Time Machine backups, however.

Even so, many argue that Apple's move appears built to upsell any serious user to the MacBook Pro, which starts at $800 more than the entry level new MacBook, despite the fact that Apple continues to sell the previous-generation white MacBook, with FireWire intact, for $300 less than the new aluminum MacBooks.

There's no doubt that the removal of FireWire from the MacBook was as difficult of a decision for Apple as it is a mourned loss for many Mac users. With FireWire increasingly receding into the professional space, Apple had to weigh several variables, including the cost of incorporating another port to its entry level laptop that many of its new users wouldn't even recognize. After all, half of the buyers Apple is selling to in its retail stores are new to the Mac. Being able to offer them a lower price will likely help more than trying to sell them on the concept of Target Disk mode, which is entirely foreign to PC users.

The future of FireWire is still up in the air. Apple retained the FW800 version (running at 800Mbps, twice the speed of the original specification) on the new MacBook Pro, providing substantially faster throughput than USB 2.0. On the MacBook, FW400 doesn't offer most users enough of an advantage over USB 2.0 to warrant taking up the limited space on the port panel and on the logic board.

"Many of us don't have great confidence that FireWire is here to stay on MacBook Pro, Mac Pro, or iMac, either," one forum user wrote.

With the advancement of USB 2.0 on the low end, erosion from eSATA among hard drives, and a migration away from FireWire even in its home field advantage among digital video users, Apple is probably wondering the same thing.

Update: Jobs continues serve at times as Apple's unofficial public relations department, and AppleInsider can now nod to the authenticity of the aforementioned email with a high degree of certainty. Since our publication of his original email Thursday, Jobs has since exchanged another pair of emails with David, both of which be seen here:

---------- Forwarded message ----------
From: Steve Jobs
Date: Thu, Oct 16, 2008 at 4:04 PM
Subject: Re: Firewire RIP?
To: Xxxxx

The new HD camcorders start around $500.

Sent from my iPhone


On Oct 16, 2008, at 12:41 PM, Xxxxx wrote:

Hi Steve,

Thanks for the fast response! In answer to your statement, though, I decided to look at the selection of camcorders on BestBuy.com since I believe they represent a pretty average staple of what consumer electronics people are buying. Although you are correct that (almost) all of the new HD camcorders use USB 2.0, there are still many, many standard definition camcorders (read: affordable for average Joes) that require firewire. Does this mean to say that Apple no longer supports average Joes from making home movies on their computers? In other words, if I have a $300 firewire camcorder and a new MacBook, shouldn't I be able to edit videos of my kid's birthday just as easily as someone who has a MacBook Pro and a $1200 HD camcorder?

Sincerely,

-David


Resource - AppleInsider

MacBook Pro Does Not Support Both GPUs Simultaneously

When Apple introduced new MacBook Pro notebooks with two types of Graphics Processing Units (GPUs) from NVIDIA, many wondered if both GPUs could be used simultaneously. NVIDIA's Hybrid SLI/GeForce Boost technology allows some notebook configurations to use one or both of a notebook's GPUs. When both GPUs are utilized simultaneously, the user can see dramatic performance boosts.

NVIDIA has since clarified that the new MacBook Pro only supports the ability to switch between the integrated and discrete GPUs for power conservation ("HybridPower"), but does not allow the use of both at the same time ("GeForce Boost"):

Apple's Macbook Pro (Late 2008) does feature both the NVIDIA® GeForce®9400M motherboard GPU for everyday computing and the NVIDIA® GeForce® 9600M GT discrete GPU for high graphics performance. You can switch between the Geforce 9400M motherboard GPU (called energy saver mode) and the Geforce 9600M GT discrete GPU (called performance mode), but you cannot use both GPU's at once in this implementation.

In fact, it's been revealed that switching between the two GPUs on the MacBook Pro requires the user to log out of Mac OS X. Apparently, other implementations of NVIDIA's Hybrid SLI allows on-the-fly switching between GPUs, so it's not clear if this limitation in the MacBook Pro is a software or hardware issue.

This inability to use both GPUs simultaneously appears to be a hardware limitation and unlikely to be improved in future software updates.

Resource - MacRumors

Tuesday, October 14, 2008

topright Leaked MacBook Pro Photo, No Physical Trackpad Buttons [Updated]

Engadget posts two photos of what appears to be the new MacBook Pro. The new Macbook Pro has a black bezel similar to the iMac. Also, of note is that there are no buttons on the MacBook Pro trackpad, indicating the use of a "tap" system instead.

...that "metal and glass" enclosure now houses an NVIDIA GPU, but no FireWire 400, and video-out is apparently through a connector "more compact" than MicroDVI.


There are said to be two NVIDIA GPUs inside, indicating both integrated and discrete graphics chipsets.

They have since updated and say that the MacBook and 17" MacBook Pro will not be refreshed tomorrow and that the notebook containts "two full-on NVIDIA GPUs". While no 17" MacBook Pro would not necessarily be a surprise, it's hard to believe the MacBook will not be updated tomorrow.



Resource - MacRumors

Sunday, October 12, 2008

Apple Migrating to NVIDIA Chipsets in new MacBooks

Appleinsider reports that they have "confirmed" that the new MacBooks will utilize NVIDIA's new MCP79 platform. While Intel will continue to supply the main processor for Apple's notebooks, the underlying support chips will be made by NVIDIA:

Kept uncharacteristically secret by NVIDIA for most of the year, the MCP79 platform is so far considered a substitute for Intel's Centrino 2 "Montevina" platform, offering support for the same 1066MHz front side bus, optional DDR3 memory and PCI Express 2.0 interfaces.

AppleInsider lists several design advantages over Intel's chipset, including:

- Smaller physical size using one chip rather than two
- DriveCache, which uses Flash storage to speed up boot times
- Hybrid SLI which switches from discrete to integrated graphics when battery is low

Apple may or may not choose to take advantage of these technologies, but the option exists. The biggest advantage in using the NVIDIA chipset, however, will be its enhanced graphics capabilities.

NVIDIA is believed to use a new set of GeForce 9300 and 9400 series integrated GPUs which "will theoretically blow past" the Intel integrated graphics chipsets that currently power Apple's MacBooks. Still, the integrated graphics chipsets will lag behind the dedicated ones that are used in Apple's higher-end notebooks. The use of NVIDIA chipsets will also be of importance when Apple releases Snow Leopard, which will be able to offload general processing onto GPUs.

While there had been speculation that Apple might adopt NVIDIA's chipsets, Mac Soda first reported confidently that the chipset would be NVIDIA's.

Resource - MacRumors

Friday, October 10, 2008

MacBook Pro: Distorted video or no video issues

Symptoms

In July 2008, NVIDIA publicly acknowledged a higher than normal failure rate for some of their graphics processors due to a packaging defect. At that same time, NVIDIA assured Apple that Mac computers with these graphics processors were not affected. However, after an Apple-led investigation, Apple has determined that some MacBook Pro computers with the NVIDIA GeForce 8600M GT graphics processor may be affected. If the NVIDIA graphics processor in your MacBook Pro has failed, or fails within two years of the original date of purchase, a repair will be done free of charge, even if your MacBook Pro is out of warranty.

What to look for:

  • Distorted or scrambled video on the computer screen
  • No video on the computer screen (or external display) even though the computer is on

Specific products affected:

  • MacBook Pro 15-inch and 17-inch models with NVIDIA GeForce 8600M GT graphics processors
    • MacBook Pro (17-Inch, 2.4GHz)
    • MacBook Pro (15-Inch, 2.4/2.2GHz)
    • MacBook Pro (Early 2008)
  • These computers were manufactured between approximately May 2007 and September 2008

Products Affected

MacBook Pro, models with NVIDIA GeForce 8600M GT graphics processors

Resolution

If your MacBook Pro is exhibiting any of the symptoms listed above, please take it to an Apple Retail Store or an Apple Authorized Service Provider (AASP) for evaluation, or call your local Apple Contact Center. Before visiting the Genius Bar at the Apple Retail Store, please make a reservation.

Apple is issuing refunds to customers who may have paid for repairs related to this issue. Please contact Apple for details on the refund process.

Note: If your MacBook Pro is not experiencing any of these symptoms, you do not need to contact Apple.

Resource - Apple Support

Apple Invites Media to 'Notebook' Event October 14th


Engadget and Gizmodo have posted the invite for the Apple media event which will take place on October 14th at Apple's campus in Cupertino at 10AM PST. The invite simply reads:

The spotlight turns to notebooks.

Apple has been rumored to be delivering new MacBooks and new MacBook Pros this month. A number of leaked photos have been circulating -- some of which are believed to be real.

Resource - MacRumors